Opening Times

You can contact the Practice between the hours of 8.30 am - 6.00 pm Monday to Friday.

To make an appointment call 01556 505900.  Our repeat prescription ordering number is 01556 505666 and our results line is 01556 505662 (open between hours of 10:00 and 12:00 and 14:00 and 16:00),

Location

Castle Douglas Medical Group
2 Garden Hill Road
Castle Douglas
DG7 3EE

For driving directions, enter your postcode:

About Us

Keeping Appointments - We need your help!

Aug 21, 2012
It is everyones responsibility to inform the surgery or hospital if they are not able to keep an appointment.

It is everyone's responsbility to inform the surgery or hospital if theya re not able to keep an appointment.

We will be asking you on every opportunity to confirm your contact details so that when a referral to hospital is made, they have the most up-to-date details for you.

It is with regret that many appointments are wasted by non-attendance and your help with this would be appreciated by letting the surgery or department know that you are unable to attend.

Thank you for your assistance with this.

Back

Useful Information

Due to the current COVID-19 crisis, all GP practices in the region, working closely with NHS Dumfries and Galloway, have had to take the decision to change the way in which they deliver services in order to protect patients and staff. Some non-urgent clinics and appointments will be suspended to allow GPs to focus on the most vulnerable patients with the most complex needs.

Helping Yourself

 

 

Notices

Video Consultations

We are now able to offer video consultations within the practice. Near Me is a video consulting service that enables people to have health appointments from home or wherever is convenient. All you need is a device for making video calls like a smartphone and an internet connection. Near Me is a secure form of video consulting approved for use by the Scottish Government and NHS Scotland.

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COVID-19 Social Distancing

If you fall into the category of adults eligible for the annual flu vaccines for medical reasons, eg diabetes, heart disease, stroke, you will not be proactively contacted by the practice but it is recommended that you take active steps to reduce your social interactions to reduce the transition of coronavirus.

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COVID-19 SHIELDING

Shielding is a measure to protect extremely vulnerable people from coming into contact with coronavirus by minimising all interaction between them and others. The benefit is that, by following the extremely stringent process of avoiding contact with others, this will minimise the chance of catching COVID-19.

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NEW COVID-19 ADVICE LINE

A new advice line, supported by NHS24, has been launched to address all COVID-19 patient enquiries.

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Newsletter

We hope you enjoy our latest newsletter.  Copies are available at the surgery and local pharmacies.

If you have any suggestions for the next newsletter, please let us know either by telephone on 01556 505900 or email info@castledouglasmedicalgroup.co.uk

 

Click here to download our Newsletter.

 


Private Medicals

Should you require a private medical examination, please phone and we will be happy to offer you an appointment. The cost of most private medicals is £85.00. For HGV medicals, you will be required to visit your optician beforehand to have an up-to-date eye test.

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New General Data Protection Regulations

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018. The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principals. The main changes are:

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Keeping Appointments - We need your help!

It is everyones responsibility to inform the surgery or hospital if they are not able to keep an appointment.

Read more...


Contacting the Practice

Can we please request that patients or carers avoid telephoning the surgery between 8.30 am - 9 am and 5 pm - 6 pm for non urgent enquiries.

If you have difficulty getting through at any other time, please let us know.

Your co-operation is appreciated and please feel free to make suggestions to improve communication.


Liquid Nitrogen Clinics

Freezing of warts can be carried out a our Liquid Nitrogen Clinic.

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Non NHS Requests

On occasions we are asked to undertake non NHS treatment or administrative work. There is a charge for this service as this involves additional work for the doctor and administrative team.

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Minor Injuries Unit at Castle Douglas Hospital

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Feedback

If you disagree with the way your GP wants to treat you, or you are unhappy about the service provided by your GP surgery, tell them openly.

However, if you feel unable to do so or you are unhappy with the response you receive, you may wish to make a complaint.

All GP surgeries should have a written complaints procedure and you will find this at reception or on the practice website.

As a first step, speak to the practice manager. You can complain to the practice verbally or in writing.

If this does not resolve the problem, or you would rather not raise the issue directly with the practice, you can complain to the Health Board via the Complaints Department.

Please contact Mr Campbell Watt, Practice Manager by telephone on 01556 505990 or in writing.

Projects

Online Prescriptions

 

https://patient.emisaccess.co.uk

We are now able to offer an online prescription ordering service.  To sign up for this, please contact reception with proof of identification. A member of the team will explain to you how the service works and provide you with a registration letter which will contain your unique access code. You will then be able to log on and order medication which is on your repeat prescription list.


Team News