Opening Times

You can contact the Practice between the hours of 8.30 am - 6.00 pm Monday to Friday.

To make an appointment call 01556 505900.  Our repeat prescription ordering number is 01556 50566 and our results line is 01556 505662 (open between hours of 10:00 and 12:00 and 14:00 and 16:00),

Location

Castle Douglas Medical Group
2 Garden Hill Road
Castle Douglas
DG7 3EE

For driving directions, enter your postcode:

About Us

We aim to provide a caring, efficient and friendly practice that works with our patients to ensure a quality service that meets your needs.

We are a modern, family friendly six partner training practice with an excellent multi-disciplinary team based in an impressive purpose built surgery on the outskirts of Castle Douglas.

There is ample parking with spaces for the disabled adjacent to the rear entrance.

There is a an onsite pharmacy and we work closely with other health care professionals including:

District Nurses, Midwives and Health Visitors Mental Health Nurses, Dentists, Podiatrists, Speech Therapists, Social Services and local Health Services Management

Useful Information

Helping Yourself

Do you need counselling, mediation or family support?

Dumfries & Galloway Relationship's Scotland offers services throughout the region on:

  • Relationships counselling
  • Sexual relationships therapy
  • Family mediation
  • Child Contact

If you think this might be helpful to you contact them by:

Telephone: 01387 251545

Email: info@relationships-scotlanddg.org.uk

Post:  Relationships Scotland D&G

Mount St Michael

Craigs Road

Dumfries DG1 4UT

 

Notices

Drs van Zantan and White

We are delighted to let you know that both Dr van Zantan and Dr White will be returning to the practice in December following their maternity leave. Dr van Zantan had a little boy, Finlay, and Dr White a little girl, Alex.

Read more...


Newsletter

We hope you enjoy our latest newsletter.  Copies are available at the surgery and local pharmacies.

If you have any suggestions for the next newsletter, please let us know either by telephone on 01556 505900 or email info@castledouglasmedicalgroup.co.uk

 

Click here to download our Newsletter.

 


Private Medicals

Should you require a private medical examination, please phone and we will be happy to offer you an appointment. The cost of most private medicals is £85.00. For HGV medicals, you will be required to visit your optician beforehand to have an up-to-date eye test.

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New General Data Protection Regulations

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018. The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principals. The main changes are:

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Keeping Appointments - We need your help!

It is everyones responsibility to inform the surgery or hospital if they are not able to keep an appointment.

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Public Holiday - Christmas and New Year

The practice will be closed on Wednesday 25th and Thursday 26th December 2019 and Wednesday 1st January and Thursday 2nd January 2020.

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Contacting the Practice

Can we please request that patients or carers avoid telephoning the surgery between 8.30 am - 9 am and 5 pm - 6 pm for non urgent enquiries.

If you have difficulty getting through at any other time, please let us know.

Your co-operation is appreciated and please feel free to make suggestions to improve communication.


Liquid Nitrogen Clinics

Freezing of warts can be carried out a our Liquid Nitrogen Clinic.

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Non NHS Requests

On occasions we are asked to undertake non NHS treatment or administrative work. There is a charge for this service as this involves additional work for the doctor and administrative team.

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Minor Injuries Unit at Castle Douglas Hospital

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Have You Had Your Flu Vaccination?

If not and you are over 65 or in an "At Risk" category please call the surgery to make an appointment.  As there is a shortage of vaccine nationally we are unable to offer this to patients who are not "At Risk".


Feedback

If you disagree with the way your GP wants to treat you, or you are unhappy about the service provided by your GP surgery, tell them openly.

However, if you feel unable to do so or you are unhappy with the response you receive, you may wish to make a complaint.

All GP surgeries should have a written complaints procedure and you will find this at reception or on the practice website.

As a first step, speak to the practice manager. You can complain to the practice verbally or in writing.

If this does not resolve the problem, or you would rather not raise the issue directly with the practice, you can complain to the Health Board via the Complaints Department.

Please contact Mr Campbell Watt, Practice Manager by telephone on 01556 505990 or in writing.

Projects

Online Prescriptions

 

https://patient.emisaccess.co.uk

We are now able to offer an online prescription ordering service.  To sign up for this, please contact reception with proof of identification. A member of the team will explain to you how the service works and provide you with a registration letter which will contain your unique access code. You will then be able to log on and order medication which is on your repeat prescription list.


Team News